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Help and AdvicePlease call for assistance with shopping on our site, call 01782 266880we are always please to talk to you and help you with any issues.You can also email us; HELP!!!! Frequently Asked Questions
Payment MethodsYou can pay for your shopping in a number of ways, whether it is on-line or over the telephone. We accept Mastercard, Visa, Switch etc. this is done through Protx merchant services one of the webs leading credit card services. All you need to do is select Protx on the payment screen and follow the instructions. Telephone orders are accepted via credit card, please ring 01782 266880. On-line and telephone order payment is processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order. We value your privacy highly and as a result you will notice that when ever you are browsing our catalogue of products the lock sign is at the bottom right hand corner of your screen. This means that as soon as you start surfing products you are protected on our secure server, and we guarantee your protection through out your buying experience. You may also pay by cheque sending to the address below, please allow time for clearance when expecting delivery. We accept payments through Paypal. |
What if a product is out of stock?
We make every effort to keep our sites fully stocked. However on occasion our stock levels do run down. If this is the case we make updates regularly so you will be advised if the particular product is currently out of stock. If you happen to make an order on stock that is not currently available we will find a suitable replacement at your approval or put you on back order with a promise date.If this is not possible, we will reimburse your payment in full and offer you a 10% discount coupon.
Top Of the pageHow will I know if my order has been received?
If you place an order on-line you will receive an email confirmation. If you place on order over the telephone, the team member concerned will advise you that your order has been placed and your payment accepted. You will be given an order reference number, which should be quoted by you should you have any query whatsoever on your purchase.
Top Of the pageWhat if I find the same product cheaper elsewhere?
We work very hard to price our products competitively and we pride ourselves on working closely with our suppliers to achieve this. Should you source an item elsewhere, which is identical to ours, at a cheaper price, please give us the opportunity to better it. Contact us on 01782 266880 for more details.
How will my goods be delivered?
In most cases, you will be contacted prior to delivery by the supplier of the particular product (s) you ordered. You will note from our product pages that we state an approximate delivery period in working days. If you have any query regarding delivery, please contact our Customer service team on 01782 266880 who will be more than happy to advise you. If the supplier needs to be contacted on your behalf, our staff can do that for you too.
Top Of the pageCan I track my order?
Yes you can. Either on-line or by telephoning our Customer service Team on 01782 266880.
Top Of the pageHow can I get in contact with you?
You can contact us by phone on 01782 266880.
Our postal address is:
Peak Garden Centres
Unit 22
Shelton Enterprise Centre
Bedford Street
Shelton
Stoke on Trent
ST1 4PZ
What sort of guarantee do you offer?
We comply with all distance selling regulations and work closely with our suppliers to guarantee all our products.
We will advise you of aftercare for your product by request and will be adding articles to our website.
Top Of the pageWhat is the returns policy?
You may return any delivered products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so, you must notify us in writing via email or post within 7 working days of delivery.
If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund.
Additionally, if the product delivered to you is not what you ordered (including an unapproved substitute product), does not correspond with its description, the product delivered is not of a satisfactory quality or the product arrives damaged or faulty, we may replace the item or affected parts. You can also cancel the order and receive a full refund. You will not be charged for the cost of returning an unapproved substitute or defective product.
If a product arrives in a damaged condition, you must make a note on the carrier's delivery consignment note, where possible, and inform us within 7 working days of the delivery.
If the product becomes defective soon after 7 working days have passed, Peak Garden Centres will, at our discretion, repair the product, replace the product or refund you. You will not be charged for the cost of returning a defective product.
We will not accept returns or cancellations if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.
While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product (s) are packed well to avoid damage or loss of parts in transit.
Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.
Top Of the pageI can’t remember my password?
No problem. If you happen to forget your password you can request a reminder. Please click where prompted and we will send you an email by return stating your password.
Top Of the pageHow do I order on-line?
Ordering on-line couldn’t be is simpler. To go ahead and order, please click the add to basket icon. It is at this point that you will be asked to add the chosen product (s) and option (s), where applicable, to your personal on-line basket. You can review your basket at any time by clicking on the basket icon at the top left hand side of the ordering page. If you wish to amend your shopping items, you can do so very easily.
When you have finished your selection, please double check carefully that you have selected exactly what you want to buy. Once you are happy with your selection, you will be ready to proceed with your payment. Simply click on the checkout button and choose a payment method as above.
If you are an Existing Customer
If you are an existing customer, then you will be asked to verify your email address and password.
If you are a New User
If you are shopping with us for the first time, you will be asked to create an account. Should you decide to shop with us again, and we hope that you do, this will enable you to order more quickly next time.
Creating an on-line account
Please complete the on-line form fully with the necessary details and click continue. Once an account has been created, you will be able to verify your basket selection.
Payment
Once you have selected your payment choice and payment have been successfully executed, you will automatically receive an order confirmation email. This will include your order reference number, order details, shipping address.
In most cases, several days prior to delivery, you will be contacted with regard to a precise delivery date.
If you have any queries whatsoever on either our store or ordering on-line procedures, please telephone 01782 266880 you may call 24/7 as we have a message service and we will call you straight back.
Top Of the pageHow do I know it is safe to shop on-line with you?
When you enter our catalogue product pages you will see a padlock at the bottom of your browser window advising you that you are entering a secure area. Clicking on the padlock will give you information about the secure area, where your credit card details are processed and encrypted. The certificate can only be signed by trusted organisations and guarantees a high level of security.
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